Your expectations for a clean workplace might prove to be vastly different than your commercial cleaning company’s expectations. Have you hired a cleaning company that seemed really eager to do everything you expect, and then, a couple of months later, you notice a significant drop in their cleaning service performance?
We know the pattern. The breach between what you want and what the cleaning company actually does creates a rift in your relationship. Communication suffers. The whole process seems to become a game of how much the cleaning company can leave undone before noticing it and calling it to their attention.
If only you could convey to your cleaning service provider what really matters to you! We believe there is a way to manage a good relationship between you and your commercial cleaning company. Consider these tips for ensuring optimal cleaning service performance.
Understand Your Needs & Wants
You can’t communicate to a third party what cleaning outcomes you want to be delivered if you are not clear in your own mind. Work scopes define tasks, not results. Scope tasks do not always provide the results you want to be achieved. Take time to determine what you expect the work scope to really produce.
Does your current work scope communicate that? Hint: A clean building is not the answer. Review the work scope that is already in place and update it to represent your most current requirements, space changes, and cleanliness expectation. Ensure you have recently updated your cleaning requirements to meet COVID-19 health standards. Have these ready to communicate when you interview a commercial cleaning contractor.
Discuss Cleaning Products, Equipment, and Safety
Does your building require specialized chemicals, equipment, and safety procedures? IF not, should this be considered? Especially with all of the emphasis on viral control. Make sure that you have your needs defined to discuss with the contractor.
You’ll want to ensure that your environment and the occupants are fully protected per your company standards. Discuss how the employees are trained and qualified to use the equipment, identify safety hazards, report them, and correct them professionally. Read this article to see what American Cleaning Service does to qualify our employees for cleaning and disinfecting services.
Know How Much is in Your Budget for Cleaning
Be clear on how much you have planned to invest in the right cleaning company from the beginning. A big mistake that is often made is asking for a steak at hot dog prices. An experienced professional cleaning company will help you develop a custom cleaning plan at a fair market that will deliver what you want. Getting exceptional service outcomes from your cleaning service is dependent on matching your expectations with your budget.
Make Your Values Clear
Before you hire a cleaning company, take time to establish what you value most in a cleaning company. Of course, everyone values price.
But what do you place a high value on beyond the cost? Is it a clean, healthy professional appearing working environment?
How meaningful to you is the relationship you will have with their management team? What kind of responsiveness do you want from them?
Do you place a high emphasis on their hiring practices and retention of their employees? Is it necessary that they have received third-party credentials for specialized services?
How does a clean working environment positively affect your employees and overall productivity? Do you value cleaning methods that reduce your environmental footprint? Make sure you discuss these things with your cleaning service provider.
When you are clear about what kind of value their services provide, your relationship will be stronger. You can build more trust that should result in more reliable cleaning service performance.
If we can be of help, please let us know As a well-established cleaning company in the Boise and surrounding Treasure Valley area, American Cleaning Service provides clients with exceptional customer experiences. We have identified four areas in which we can make a REAL difference in your workplace.
We believe a great business relationship includes good communication, accountability, safety while cleaning indoors, and training good leaders within our team. We’ll help you increase the value of your contracting outcomes. Meeting your cleaning service performance expectations is a natural part of how we operate.